Booking Policy
Rates
Rates are in $USD and based on single and double occupancy. Extra charge per night for additional guests (2) persons. All rooms up to a maximum of 4 persons.
ADA room accommodates only 2 persons.
Surcharges
Daily room rates are subject to a 22% Government Accommodation Tax & Resort Fee/Service Charges. Resort fee includes room Wifi, enhanced TV channel offering, parking, pool and beach towels, beach shuttle service, use of beach chairs and umbrellas, paddle boards and kayaks (as available), and energy surcharge.
Child Policy
Maximum 2 adults, 2 children allowed per room. Children must be 12 years or younger.
Deposits
All reservations require a TWO (2) nights deposit during the Winter Season (Dec 22 until April 30) and a ONE (1) night deposit during the Summer/Fall Seasons (May 1-Dec 21). All major credit cards are accepted.
Group bookings of 10 or more rooms during Winter Season (Dec 22 to April 30) are charged on booking a deposit equal to one night for each of the rooms. This deposit is non refundable, regardless of cancellation notice.
Minimum Check-in Age
At least one person over the age of 21 must be present upon check-in for our studio rooms and 1-bedroom apartments. If reserving the villas, we require at least one person to be a 25 or above.
Cancellations
There will be no penalty if reservations are cancelled at least 14 days prior to arrival during the Winter Season (Dec 22 until April 30) and at least 7 days prior to arrival during the Summer/Fall Seasons (May 1-Dec 21).
Cancellations received after that time will be charged a Two (2) Nights penalty during the Winter and One (1) night penalty during the Summer/Fall Seasons.
If you did have to pay a cancellation penalty and you booked directly with our Resort, we will credit half (1/2) your cancellation amount towards any stay within 365 days of your original stay. Please mention this when you make your reservation directly with us.
Group bookings of 10 or more rooms during Winter Season (Dec 22 to April 30) charged on booking a deposit equal to one night for each of the rooms, is non-refundable regardless of the cancellation notice.
No Shows/Early Departures
No refunds for No-Shows. Early Departures 100% Full stay penalty applies.
Hurricane/Tropical Storm Cancellation/Rebooking Policy
We want to take the stress out of planning a vacation during this time and introduce our new Hurricane Refund Guarantee Policy. As a rule, because where Turks & Caicos is situated, the islands are less likely to be affected by hurricanes. Irma was only the 2nd Hurricane to hit Turks and Caicos in 10 years and CNBC reports as well as that the National Oceanic and Atmospheric Administration anticipate a near-normal hurricane season in the North Atlantic Ocean, Caribbean Sea and Gulf of Mexico.
If a hurricane watch is issued by the National Hurricane Center for the Turks & Caicos Islands, guests with a confirmed direct booking reservation have the option to cancel or reschedule to a later date at no penalty*.
Travel Insurance
We offer a Travel Protection Plan to help protect your travel investment, your belongings and most importantly you, for those unforeseen circumstances that may arise before or during your trip. To learn more about this, please click here.
Smoking Policy
The Resort is a non-smoking property however a designated outdoor area is available.