Booking Policy
Rates
For hotel reservations, rates are based on the number of adults and children accounted for on the booking confirmation. If you would like to add another guest, please modify your reservation or contact our reservations office. Added guests age 7+ will be charged $35/person/night + tax (children up to age 6 stay free). No more than four guests per room with a paying adult. For villa reservations, there is a maximum of 6 guests per villa (a 7th person can be added if age 2 and under). Please notify the hotel at the time of booking. If there are more than 6 people staying in the villa, the credit card on file will be charged $150/extra person/night + tax and service charges. Should the card decline and the guest refuses to pay this charge, all guests will be evicted. ADA room accommodates only 2 persons.
Surcharges
Daily room rates are subject to a 27% Government Accommodation Tax & Facility Fee/Service Charges. The facility fee includes room Wifi, enhanced TV channel offering, parking, pool and beach towels, beach shuttle service, use of beach chairs and umbrellas, paddleboards and kayaks (as available), and energy surcharge.
Child Policy
Must always be accompanied by at least one (1) adult. Children are considered as 6 years or younger.
Deposits
Rooms & Apartments
Room and Apartment bookings require a TWO (2) night deposit during the Winter Season (Dec 22 until April 30) and a ONE (1) night deposit during the Summer/Fall Seasons (May 1-Dec 21). The remaining balance is due at check-in.
Villas
Villas require a 50% deposit; remainder due at check-in
*New COVID-19 Deposit Policy*:
All reservations (rooms, apartments and villas) require a TWO (2) night deposit during high season (Dec 22 until April 30). In our low season (May 1-Dec 21) a ONE (1) night deposit is required for all room and suite bookings and a TWO (2) night deposit is required for villa reservations. Any remaining balance for all reservations is due at check-in.
All major credit cards are accepted. Group bookings of 10 or more rooms during Winter Season (Dec 22 to April 30) are charged on booking a deposit equal to one night for each of the rooms. This deposit is non-refundable, regardless of cancellation notice.
Minimum Check-in Age
At least one person over the age of 21 must be present upon check-in for our studio rooms and 1-bedroom apartments. If reserving the villas, we require at least one person to be a 25 or above.
Cancellations
There will be no penalty if reservations are canceled at least 14 days prior to arrival during the Winter Season (Dec 22 until April 30) and at least 7 days prior to arrival during the Summer/Fall Seasons (May 1-Dec 21). Cancellations received after that time will be charged a Two (2) Nights penalty during the Winter and One (1) night penalty during the Summer/Fall Seasons. If you did have to pay a cancellation penalty and you booked directly with our Resort, we will credit half (1/2) your cancellation amount towards any stay within 365 days of your original stay. Please mention this when you make your reservation directly with us. Group bookings of 10 or more rooms during Winter Season (Dec 22 to April 30) charged on booking a deposit equal to one night for each of the rooms, is non-refundable regardless of the cancellation notice.
COVID-19 Cancellation Exceptions
We have modified our cancellation policy to allow more flexibility due to COVID-19. If you do not have a reservation and are unsure about our new policies, please refer to the booking terms on our booking engine or contact our Reservations Department with your travel dates. If you already have a reservation, kindly refer to your confirmation letter for details.
No Shows/Early Departures
No-shows and early departures will result in a full-stay penalty.
Hurricane/Tropical Storm Cancellation/Rebooking Policy
We want to take the stress out of planning a vacation during this time and introduce our new Hurricane Refund Guarantee Policy. As a rule, because where Turks & Caicos is situated, the islands are less likely to be affected by hurricanes. Irma was only the 2nd Hurricane to hit Turks and Caicos in 10 years and CNBC reports as well as that the National Oceanic and Atmospheric Administration anticipate a near-normal hurricane season in the North Atlantic Ocean, Caribbean Sea and Gulf of Mexico. If a hurricane watch is issued by the National Hurricane Center for the Turks & Caicos Islands, guests with a confirmed direct booking reservation have the option to cancel or reschedule to a later date at no penalty*.
*View details.
Travel Insurance
We offer a Travel Protection Plan to help protect your travel investment, your belongings and most importantly you, for those unforeseen circumstances that may arise before or during your trip. To learn more about this, please click here.
The Resort is a non-smoking property however a designated outdoor area is available.