What is your cancellation policy?

The cancellation policy depends on when you’re traveling and what room category you reserve. See details below:

Arrivals December 22 – April 30

• • Studio Rooms and One-Bedroom Suite Bookings: You will have free cancellation up until 14-days prior to arrival. Changes within the penalty window will have 50% of the deposit amount converted to resort credit which can be used towards a new reservation for up to one-year post cancellation date (must book direct). The remaining 50% will be kept as a penalty.
• • Villa Bookings: You will have free cancellation up until 30-days prior to arrival. Changes within the penalty window will have 50% of the deposit amount converted to resort credit which can be used towards a new reservation for up to one-year post cancellation date (must book direct). The remaining 50% will be kept as a penalty.

Arrivals May 1 – December 21

• • Studio Rooms and One-Bedroom Suite Bookings: You will have free cancellation up until 7-days prior to arrival. Changes within the penalty window will have 50% of the deposit amount converted to resort credit which can be used towards a new reservation for up to one-year post cancellation date (must book direct). The remaining 50% will be kept as a penalty.
• • Villa Bookings: You will have free cancellation up until 30-days prior to arrival. Changes within the penalty window will have 50% of the deposit amount converted to resort credit which can be used towards a new reservation for up to one-year post cancellation date (must book direct). The remaining 50% will be kept as a penalty.
• Notes:
  • Applies to direct bookings only.
  • We strongly urge all guests to purchase travel insurance.